Refund policy

We at Lux Runway Boutique are committed to providing you with an easy return’s process if something didn’t work out at this time. We gladly accept returns unworn and unwashed, with all tags still attached, within 7 days of delivery to you for store credit or an exchange.

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EXCHANGES - STORE CREDIT
Returns are accepted within 7 days of order delivery. All returned items are thoroughly inspected before an exchange or store credit can be processed. Please ensure all returns: 

• Items are in new, unworn, and unwashed condition, being free of all smells, stains, makeup, deodorant, and/or bodily fluids. 
• Items have all tags attached, are not tampered with, and are in their original packaging. 
 
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NON-RETURNABLE OR EXCHANGEABLE ITEMS INCLUDE:  Accessories, gift cards, swimwear, and bodysuits due to sanitary reasons. 

All sale items are final and nonrefundable.

 

RETURN PROCESSING:

Please allow between 2-3 business days for packages to be processed once they reach our warehouse. 

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DEFECTIVE OR INCORRECT ITEMS:

If you have received a damaged or defective item or an item that is not the one you've ordered, please notify us within 2 days of delivery and email us by contacting us. We will rectify this situation immediately by shipping you the correct item or non-damaged item, as long as it is available. 

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DAMAGED ITEMS:

Returns that are damaged, soiled, or returned without their original labels will not be accepted and will be sent back to the customer. We do not accept returned garments that were not approved in our returns portal. No exceptions. 


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CAN I CANCEL MY ORDER:

Yes, you can; we have a 24-hour cancellation policy. You are allowed a purchased order to be canceled within 24 hours; a full refund will be processed to the original form of payment. You can email us at info@runwayluxdoll.com for any order cancellation inquiries. 

Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders or returns from customers at any time due to:

• An irregular or excessive return history indicative of "wardrobing;" 
• An irregular or excessive return history involving worn, altered, laundered, damaged, or missing items 
• Potential fraudulent or criminal activity